I cannot say that I've ever had a perfect experience with a retailer. I've actually only had a few great experiences shopping where everything has worked out. I think with my standards though I will never be able to have a perfect retailing experience. I want clothes that don't cost a fortune but perform to my expectations and I want customer service from someone who gives an honest opinion and has good taste.
I work in retailing so I should know what is good customer service, right? I hardly ever recieve more than a "Hi. Welcome to ......". So besides product expectations I also have high customer service expectations because of the way I treat customers when I'm at work. I try to find out what their shopping for, make suggestions, and just connect with them.
So for my choice as my favorite retailer would have to be the store that I work at. This is a biased choice of course because I know that people that work there, so it's like I'm shopping with friends. I also get a nice discount when I get to the register and sometime there are even really good handouts after a storeset is done and the style guide is published. This store that I work at and view as my favorite retailer is Aerie. Aerie is an underwear and pajama brand made by American Eagle. I hoping though that I can soon enough come to find more favorite retailers that meet my standards and expectations.
Friday, January 30, 2009
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